Responsible Gambling Policy
Crypto casino Is committed to clang everything possible to give its Customers an enjoyable gambling experience whilst recognising that gambling can cause problems for a minority of individuals. To ensure that you continue to enjoy safe and manageable play we fully support Responsible Gambling and have numerous measures in place to offer checks
Click here for more information about how to gamble responsibly, In accordance with GambleAware.
- Gambling Self-Assessment and Help Organisations
For Assistance In identifying whether to modify or seek help for your gam.ng behaviour, we suggest you compete the NODS Self-Assessment In order to more Impartially assess and better understand your current levels of play If you or someone you know has a gambling problem, we advise you consider assistance from the below recognised organisation:
UK National Helpline 0808 8020 133
Website Website www.gambleaware.co.uk
UK National Helpline 0808 8020 133
National Problem Gambling Clinic
Urgent Advice Line 0800 0234 650
- Identity Checks
We take stringent steps to ensure that only people of legal age participate and enter Betway. Such checks include requesting the Customer to submit a copy of a photographic identification documents (such as a driver's licence, a passport or a government issued
identity card), in order to verify both age and identity.
The legal age for gambling online varies from country to country and so we advise that you check the rules of your jurisdiction before you play.
An Electronic Age Verification Check will be performed upon registration of an account with Crypto-casino.com. For further details, please refer to our Age Verification Policy.
Any personal details we request from you are purely to verify your identity — this is a legal requirement for both your own and our protection. If you have any questions about our identity checks, please do not hesitate to contact Customer Service at any time.
- Staying in Control
Crypto-casino.com encourages each of its Customers to actively participate in the management of their gambling account and so offers a variety of responsible gambling features.
3.1 Set Deposit Limits
Take financial control of your gambling account with the ability to set your own preferred deposit limits.
Deposit limits may be set for the following periods:
- Weekly (Monday to Sunday)
- Monthly (calendar month)
At your request, deposit limits may be decreased, increased or removed entirely. An increase or complete removal of deposit limits will take effect after a 24-hour cooling-off period, whilst a decrease to deposit limits will be instantly applied
If you would like to set or adjust a deposit limit, please login and then Set Limits.
Alternatively, you can contact Customer Service for assistance.
3.2 Take a Break
At Crypto-casino.com we understand that a Customer's personal financial circumstances may change and that there will be times when it makes sense to take a break from gambling (perhaps to save for a new car, a holiday or simply when travelling) and you can by requesting
one of the following Take a Break periods:
upon receipt of your request, Crypto-casino.com will take the necessary measures to temporarily suspend all accounts you hold with brands managed by Crypto-casino.com until the break period has expired.
NOTE: upon the Take a Break period expiring, your account will automatically be re-activated and you will once again have access to participate at Crypto-casino.com.
If you would like to take a break from gambling, please login and then Take a Break. Alternatively, you can contact Customer Service for assistance.
3.3 Activity Statement
Information relating to each of your gambling sessions at Crypto-casino.com can be viewed for up to 30 days. The information includes the start date and time of your gambling session plus its duration.
Further information regarding your activity at Crypto-casino.com can also be viewed for a period of at least 90 days. The information includes details about your account balance, gambling history (including bet amounts, winnings and losses), deposits, withdrawals and other related transactions.
3.4 Session Reminders
Don't get lost in the game. Establish a Session Reminder and keep track of the time you spend gambling.
upon expiry of the time period selected, an automated message reminding you of how long you've been playing will appear on the screen and requires you to select one of the following three options:
- Continue; or
- Exit (end the game); or
- View Account History
NOTE: The Session Reminder set within the My Account feature does not apply to Live Casino games. Instead, you can set a separate Session Reminder within our Live Casino games offering via the Game Session Settings feature within Settings.
If you would like to be reminded about how long you've been playing for, please login in and then set a Session Reminder. Alternatively, you can contact Customer Service for assistance.
If you feel like taking some time away from gambling, or you do not feel gambling is entertaining anymore, or for any other reason, you can simply close your account You can re-open the account at any time by contacting the customer set-vice team. If you would prefer
not to have that option please see our take a break option, which will restrict access to your account from 24 hours up to 6 weeks.
If you would like to close your account you can do so by logging in and clicking here or alternatively you can contact our Customer Service team for assistance.
3.6 Stop Gambling - Self-Exclusion
Should you consider that gambling has become problematic, you also have the ability to Self-Exclude yourself from future participation at Crypto-casino.com and all brands managed by Crypto-casino.com.
The following Self-Excision options are available:
- 6 months
- 1 year
- 2 years
- 3 years
- 4 years
- 5 years
upon receipt of your Self-Exclusion request, Crypto-casino.com will take the necessary measures to block your access across all brands managed by Crypto-casino.com and will contact you with a view to returning any remaining funds held in account balances cancelling any
outstanding wagers and less any unused bonus money.
As a further preventative measure, Crypto-casino.com recommends you consider applying the same safeguard at other gambling operators with whom you hold an account
NOTE: upon the Exclusion period expiring, your account will not automatically be reactivated. The account may only be considered for re-activation by Crypto-casino.com at your own request (contact must be by telephone) and may only come into effect after a further 24 hour
cooling-off period has been instituted. Please note your return is not guaranteed and is subject to internal checks.
If you need to stop gambling, you can set a self-exclusion period by logging in and then clicking here. Alternatively, you can contact Customer Service for assistance.
If you are considering self-exclusion, you may wish to register with GAMSTOP.
GAMS TOP is a free service that helps you self-exclude from all online gambling companies.
To find out more and to sign up with GAMSTOP please Visit www.gamstop.co.uk.
3.7 Auto-Play Controls
The Auto-Play (Expert) mode available on many of our Slot games has been enhanced to give you even greater control of your game play. When using the Auto-Play mode you will now set:
1) the stake / bet amount; and
2) the number of spins; and
3) a loss limit
In addition, you can also choose to set:
4) a single win amount
The Auto-Play session will be interrupted and game play stop the moment one of the settings is triggered, so ensuring you remain within your chosen gambling limits.
3.8 Internal checks
Crypto-casino.com conducts regular checks to ensure our new and existing customers are gambling at a level that will lead to no harm and is safe and sustainable.
Should Crypto-casino.com feel that gambling may not be safe for you they reserve the right to limit or suspend your account upon suspension of your account's held with Crypto-casino.com Limited, any remaining funds held in account balances will be returned — subject to our Terms.
While Crypto-casino.com endeavours to honour all bets placed by customers, in the event that it is established that your accounts should be suspended for responsible gambling reasons, Crypto-casino.com reserves the right to void any bets placed after a decision is taken.